Homeowner Resources

There are three types of Warranty Service Requests. Please read carefully through the Warranty Service Request types below to determine which type your request most resembles. Then, follow the corresponding instructions as described below.

Thank you for visiting the Boulder Creek Homeowner Resources page. Please review the information below so that our team is able to fully understand your request. If you’ve recently signed a contract, and would like to gain access to all of your closing documents, please login to our homebuyer homepage.

 

Warranty Service Request

Emergency Service Request

Total loss of heat, electricity, or water; severe water leaks

Defined as Total Loss of Heat, Total Loss of Electricity, Total Loss of Water, Water leak that cannot be stopped without shutting off all the water to the residence. IMPORTANT: If you need emergency repair service, DO NOT use the online request form. For warranty requests of this nature, please contact the appropriate party below.

Emergency Service Request Instructions

Please contact the appropriate service provider immediately using the numbers below to connect with 24-hour emergency services. Take steps to minimize damage including water shutoff.

  • Total loss of electricity: Barnes Electrical: 303-665-6188
  • Total loss of heat: 4 Seasons Heating and Air: 303-423-1982
  • Roof leaks: Boulder Creek: 720-863-6852
  • Total loss of water: plumbing leaks that cannot be stopped without shutting off all the water to the residence
    • Systems Plumbing: 303-487-7417
    • Lanterns Communities ONLY: LPA Plumbing, Inc: 303-650-9795

Urgent Service Request

Potentially damaging, safety or function issues

Defined as issues that include conditions that could cause damage to your home if not addressed (for example, gaps in tile caulking/grout work in tub/shower areas), safety concerns or improperly functioning devices in your home. For all appliance repairs and warranty please contact Mountain High Appliance directly.

Appliance Repair: Mountain High Appliance: 303-951-0520 / [email protected]

Urgent Service Request Instructions

These service requests will be accommodated as they are received. Please complete the Warranty Service Request form below and a Boulder Creek representative will be in contact with you within 3 business days.

Service Request Form

  • Add a row
    One per field, please use plus button to add additional issues

Non-Urgent Service Request

Commonly cosmetic issues

Defined as issues that include conditions that do not lead to additional damage or improper function of devices or systems in your homes. Items may include; drywall nail pops, rubbing doors, squeaky floors, loose trim, cabinet door alignment, etc.

Landscaping Issues

Please call your HOA management company for all landscape warranties and questions.

Non-Urgent Service Request Instructions

These non-urgent service requests will only be accepted at 1 month and/or 11 months after closing. At 1 month and/or 11 months after your closing, please complete the Warranty Service Request form below for all Non-Urgent Service Request items and a Boulder Creek representative will be in contact with you within 3 business days.

Service Request Form

  • Add a row
    One per field, please use plus button to add additional issues

Warranty Services provided by Boulder Creek Builders, LLC.