Warranty Services
Thank you for visiting the Boulder Creek Warranty Services page. It is our pleasure to offer homeowners a One-Year Limited Warranty on your new Boulder Creek home. Please review the information below so that our team is able to properly address your request.
To submit a warranty request, please complete the warranty request form below and a Boulder Creek representative will be in contact with you.
IMPORTANT: If you need emergency warranty service DO NOT use the online request form. See below for instructions regarding emergency warranty service.
Emergency Warranty Service
Emergency Phone Number: 720-863-6852
Boulder Creek warranty emergencies are defined as:
- Total loss of heat (please note: loss of air conditioning is not an emergency. Please use the form below to request service for your air conditioning system)
- Total loss of electricity (always check first for power outages in your area)
- Unable to use water in home
- Water leak that cannot be stopped without shutting off all the water to the residence
If you are experiencing one of the emergencies listed above, please call our 24 hour emergency number 720-863-6852. Always take steps to minimize water damage in the event of a leak, including total shut-off of water if necessary. Please note: this number is for warranty emergencies only.
If you are facing a life-threatening emergency, please immediately call 911 and/or your utility provider if needed.
The Boulder Creek warranty department operates Monday through Friday from 8:00 AM to 5:00 PM. For general inquiries, please call 303-309-0362.
Appliances:
For all appliance repairs and warranty, please contact Mountain High Appliance directly at 303–951–0520 or [email protected].
Landscaping:
- Common areas: for vegetation and irrigation in common areas (mulch beds, green belts etc.) please contact your HOA (management company.)
- Private property: for vegetation and irrigation on your private property, please use the form below to request warranty service through Boulder Creek.
COVID-19 Warranty FAQs:
We are working hard and safely for you, and we appreciate your patience with our suspension of non-emergency warranty service at the beginning of the COVID-19 pandemic. We continue to monitor COVID-19 details as new information becomes available, updating our practices accordingly. We are excited to announce that we are now offering to resume routine warranty activities under specific conditions. Click to download Warranty Service – Resuming with Caution for updates to our routine warranty service appointments as we move forward.
Below you will find the answers to frequently asked questions about your home warranty in the time of COVID-19.
When should I expect to hear from someone regarding my submitted warranty items?
NON-EMERGENCY WARRANTY ITEMS
Due to the significant backlog of warranty requests received during our suspension of non-emergency work, please expect a response from our office within 5-7 business days (you will receive an immediate automated response upon submission of your request). We are now scheduling routine warranty work in the order it was received. Newly submitted requests will be delayed 6-8 weeks as we work through this backlog, and we thank you for your patience as we catch up.
EMERGENCY WARRANTY ITEMS
Emergency requests will still be managed through our standard warranty processes and will be addressed as quickly as possible.
You have announced that you are resuming routine warranty work now – why isn’t my list getting addressed immediately?
Due to the significant backlog of warranty requests received during our suspension of non-emergency work, we are now scheduling routine warranty work in the order it was received. Initial scheduling of newly submitted, non-emergency requests will be delayed 6-8 weeks as we safely catch up. We appreciate your patience as we work through this backlog.
Will you be extending my warranty period due to COVID-19?
We will not be extending warranty timeframes due to COVID-19, however we will be honoring all eligible warranty requests submitted within the warranty period – even if the repair work is scheduled past that.
I am unsure about having workers in my home during the COVID-19 pandemic. How will workers and Boulder Creek employees work safely while completing my warranty work?
Our intention is to err on the side of safety for everyone. We have resumed routine warranty activities under specific safety conditions. Click to download Warranty Service – Resuming with Caution for updates to our routine warranty service appointments as we move forward.
Why is exterior work taking so long to complete?
During the first months of the COVID-19 shutdown, many of our trades (interior and exterior) were forced to make difficult decisions to reduce their staff. As commerce reopens in Colorado, several of our trade partners are facing a backlog of work and fewer staff members to complete this work and are experiencing delays.
I have a dead plant/tree/bush and I have reported it, but it has not been replaced yet. What is taking so long?
During the first months of the COVID-19 shutdown, many of our trades (landscapers included) were forced to make difficult decisions to reduce their staff, which created a setback in all landscaping work for all builders across Colorado. Our landscapers are currently working to wrap up warranty replacements for the 2020 growing season by September 1. To meet new installation and warranty replacement demands, our landscapers will be addressing all warranty items for your community at one time. New landscaping warranty issues submitted in August 2020 or after (on-lot or off-lot) will be addressed in the 2021 growing season. Please submit any landscaping warranty issues that you have on our web form below.
What if I have a warranty emergency? Will that be affected by these wait times?
Emergency requests will still be managed through our standard warranty processes and will be addressed as quickly as possible. If you are experiencing a warranty emergency, please do not complete the form below and call our 24-hour emergency number: 720-863-6852. Always take steps to minimize water damage in the event of a leak, including total shut-off of water if necessary.
Warranty Services provided by Boulder Creek Builders, LLC.
