Warranty Services

Thank you for visiting the Boulder Creek Warranty Services page. It is our pleasure to offer homeowners a One-Year Limited Warranty on your new Boulder Creek home. Please review the information below so that our team is able to properly address your request.

To submit a warranty request, please complete the warranty request form below and a Boulder Creek representative will be in contact with you. Please note we will have an adjusted process during the holiday season noted below.

 

IMPORTANT: If you need emergency warranty service DO NOT use the online request form. See below for instructions regarding emergency warranty service.

Emergency Warranty Service

Boulder Creek warranty emergencies are defined as:
  • Total loss of heat (please note: loss of air conditioning is not an emergency. Please use the form below to request service for your air conditioning system)
  • Total loss of electricity (always check first for power outages in your area)
  • Unable to use water in home
  • Water leak that cannot be stopped without shutting off all the water to the residence

If you are experiencing one of the emergencies listed above, please call our 24 hour emergency number 720-863-6852. Always take steps to minimize water damage in the event of a leak, including total shut-off of water if necessary. Please note: this number is for warranty emergencies only.

If you are facing a life-threatening emergency, please immediately call 911 and/or your utility provider if needed.

The Boulder Creek warranty department operates Monday through Friday from 8:00 AM to 5:00 PM. For general inquiries, please call 303-309-0362.

2018 Holiday Season Update:
Due to the holidays and shortage of trade availability as 2018 comes to an end, we will be postponing reviews of all non-urgent warranty service requests until January. Urgent requests and emergency requests will still be addressed as they are received. Boulder Creek’s offices will also be closed in observation of Thanksgiving (November 22nd and 23rd) and Christmas (December 25th). We appreciate your patience and wish you and your family a wonderful holiday season.

Appliances:

For all appliance repairs and warranty, please contact Mountain High Appliance directly at 303–951–0520 or [email protected].

Landscaping:

  • Common areas: for vegetation and irrigation in common areas (mulch beds, green belts etc.) please contact your HOA (management company.)
  • Private property: for vegetation and irrigation on your private property, please use the form below to request warranty service through Boulder Creek.
  • Warranty Service Request Form

    Contact Information

  • Warranty Request Item(s)

    Non-Urgent Issues:

    [Non-immediate items e.g., drywall nail pops, rubbing doors, loose trim, etc.]

  • Please expect a response within 3 business days.

  • Urgent Issues:

    [Potentially damaging, safety, or functional issues]

  • Please expect a response within 1 business day.
  • Drop files here or
    Accepted file types: jpg, jpeg, pdf, png, gif, doc, docx.

Warranty Services provided by Boulder Creek Builders, LLC.