Warranty Services

Thank you for visiting the Boulder Creek Warranty Services page. It is our pleasure to offer homeowners a One-Year Limited Warranty on your new Boulder Creek home. Please review the information below so that our team is able to properly address your request.

To submit a warranty request, please complete the warranty request form below and a Boulder Creek representative will be in contact with you.

IMPORTANT: If you need emergency warranty service DO NOT use the online request form. See below for instructions regarding emergency warranty service.

Emergency Warranty Service

Boulder Creek warranty emergencies are defined as:
  • Total loss of heat (please note: loss of air conditioning is not an emergency. Please use the form below to request service for your air conditioning system)
  • Total loss of electricity (always check first for power outages in your area)
  • Unable to use water in home
  • Water leak that cannot be stopped without shutting off all the water to the residence

If you are experiencing one of the emergencies listed above, please call our 24 hour emergency number 720-863-6852. Always take steps to minimize water damage in the event of a leak, including total shut-off of water if necessary. Please note: this number is for warranty emergencies only.

If you are facing a life-threatening emergency, please immediately call 911 and/or your utility provider if needed.

The Boulder Creek warranty department operates Monday through Friday from 8:00 AM to 5:00 PM. For general inquiries, please call 303-309-0362.

Appliances:

For all appliance repairs and warranty, please contact Mountain High Appliance directly at 303–951–0520 or [email protected].

Landscaping:

  • Common areas: for vegetation and irrigation in common areas (mulch beds, green belts etc.) please contact your HOA (management company.)
  • Private property: for vegetation and irrigation on your private property, please use the form below to request warranty service through Boulder Creek.

  • Warranty Service Request Form

    Items submitted for warranty review will be evaluated for warranty eligibility by the conditions set forth in the Residential Construction Performance Guidelines Consumer Reference (provided to you in your Legal Part binder at time of contract). Please be sure to review this document for any and all potential warranty items to understand the material standards and workmanship in your new home.

    Contact Information

  • Warranty Request Item(s)

    Non-Urgent Issues:

    [Non-immediate items e.g., drywall nail pops, rubbing doors, loose trim, etc.]

  • Please expect a response within 3 business days.

  • Urgent Issues:

    [Potentially damaging, safety, or functional issues]

  • Please expect a response within 1 business day.
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    Accepted file types: jpg, jpeg, pdf, png, gif, doc, docx.

Warranty Services provided by Boulder Creek Builders, LLC.

 

 

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