Warranty Services

Thank you for visiting the Boulder Creek Warranty Services page. It is our pleasure to offer homeowners a One-Year Limited Warranty on your new Boulder Creek home. Please review the information below so that our team is able to properly address your request.

To submit a warranty request, please complete the warranty request form below and a Boulder Creek representative will be in contact with you.

IMPORTANT: If you need emergency warranty service DO NOT use the online request form. See below for instructions regarding emergency warranty service.

Emergency Warranty Service: 720-863-6852

Boulder Creek warranty emergencies are defined as:
  • Total loss of heat (please note: loss of air conditioning is not an emergency. Please use the form below to request service for your air conditioning system)
  • Total loss of electricity (always check first for power outages in your area)
  • Unable to use water in home
  • Water leak that cannot be stopped without shutting off all the water to the residence

If you are experiencing one of the emergencies listed above, please call our 24 hour emergency number 720-863-6852. Always take steps to minimize water damage in the event of a leak, including total shut-off of water if necessary. Please note: this number is for warranty emergencies only.

If you are facing a life-threatening emergency, please immediately call 911 and/or your utility provider if needed.

The Boulder Creek warranty department operates Monday through Friday from 8:00 AM to 5:00 PM. For general inquiries, please call 303-309-0362.

Appliances:

For all appliance repairs and warranty, please contact Mountain High Appliance directly at 303–951–0520 or [email protected].

Landscaping:

  • Common areas: for vegetation and irrigation in common areas (mulch beds, green belts etc.) please contact your HOA (management company.)
  • Private property: for vegetation and irrigation on your private property, please use the form below to request warranty service through Boulder Creek.

COVID-19 Warranty FAQs:

We are working hard and safely for you, and we appreciate your patience as we navigate warranty service during the COVID-19 pandemic. We continue to monitor COVID-19 details as new information becomes available, updating our practices accordingly. We are currently offering routine warranty activities under specific conditions. Click to download Warranty Service – Resuming with Caution for updates to our routine warranty service appointments as we move forward.

 

Below you will find the answers to frequently asked questions about your home warranty in the time of COVID-19.

When should I expect to hear from someone regarding my submitted warranty items?

NON-EMERGENCY WARRANTY ITEMS

Please expect a response from a representative within 3-5 business days (you will receive an immediate automated response upon submission of your request). We are currently scheduling routine warranty work in the order it was received. We appreciate your patience as we carefully navigate warranty service through this pandemic.

EMERGENCY WARRANTY ITEMS

Emergency requests will still be managed through our standard warranty processes and will be addressed as quickly as possible.

If you are currently addressing routine warranty work, why isn’t my list getting addressed immediately?

Homebuilders across the country are currently experiencing various delays due to the COVID-19 pandemic. At Boulder Creek, we have been experiencing supply chain delays and material shortages as a result of governmental safety restrictions in factories. As a result, some materials necessary for warranty repairs may take longer to order. As we’re working to minimize entry into your home, we may wait until all materials necessary for your repairs have arrived before we schedule a work day.

Will you be extending my warranty period due to COVID-19?

We will not be extending warranty timeframes due to COVID-19, however we will be honoring all eligible warranty requests submitted within the warranty period – even if the repair work is scheduled past that.

I am unsure about having workers in my home during the COVID-19 pandemic. How will workers and Boulder Creek employees work safely while completing my warranty work?

Our intention is to err on the side of safety for everyone. We have resumed routine warranty activities under specific safety conditions. Click to download Warranty Service – Resuming with Caution for updates to our routine warranty service appointments as we move forward.

What if I have a warranty emergency? Will that be affected by COVID-19 delays?

Emergency requests are still being managed through our standard warranty processes and will be addressed as quickly as possible. If you are experiencing a warranty emergency, please do not complete the form below, and instead call our 24-hour emergency number: 720-863-6852. Always take steps to minimize water damage in the event of a leak, including total shut-off of water if necessary.

  • Warranty Service Request Form

    Items submitted for warranty review will be evaluated for warranty eligibility by the conditions set forth in the Residential Construction Performance Guidelines Consumer Reference (provided to you in your Legal Part binder at time of contract). Please be sure to review this document for any and all potential warranty items to understand the material standards and workmanship in your new home.

    Contact Information

  • Warranty Request Item(s)

    Non-Emergency Issues:

    [Non-immediate items e.g., drywall nail pops, rubbing doors, loose trim, etc.]

  • Please expect a response within 3-5 business days. Due to COVID-19 delays, scheduling of newly submitted warranty requests may be delayed 2-3 weeks.
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Warranty Services provided by Boulder Creek Builders, LLC.